403-253-2059 | info@calgaryfoodbank.com

NEED FOOD DURING THE COVID-19 PANDEMIC?

IMPORTANT: You must call ahead and book a hamper before picking up.
Call 403-253-2055 to book a hamper.

need food? Call 403-253-2055

Updates to the emergency food hamper program

need food? Call 403-253-2055

Updates to the emergency food hamper program

  1. Please call 403-253-2055 to request your essential food hamper. The phone line is open 8:30 am to 7 pm. You must call first as hamper distribution is by appointment only.
  2. Be prepared: we will ask some personal questions like income and basic expenses, including rent, mortgage, utilities, childcare and medical.
  3. Once you have called and been approved for a food hamper, our volunteers will book a you a specific time to pick-up your hamper. Hampers can be picked-up at our main location or one of our satellite locations.
  4. We have switched to a drive-thru model of hamper distribution. Please make room in your vehicle BEFORE you arrive, ideally your trunk. Stay in your vehicle and present your ID at the window. This is critical to ensure safe distances for you, the staff and volunteers, and stop the spread of this virus.
  5. The volunteer will leave the cart with your hamper beside your vehicle, once the volunteer has stepped back, please exit your vehicle and load your groceries into your vehicle. Once your food has been loaded, please get back in your vehicle. A volunteer will come to collect the cart. *Carts are sanitized before and after each use*
  6. If you don’t have a car, we have safe walk-up hamper distribution. Please follow the direction of the volunteers.
  7. It is extremely important that you arrive only at your assigned pick-up time!

NOTE: new feature has been added to the system that will allow you to validate your IDs virtually making it possible for any Third Party (family member, friends, volunteers, other delivery service etc) to pick-up the hamper for your household in a more timely, safe, and convenient manner. This new feature will eliminate the need for you to hand over and share your physical IDs with a Third Party who is picking up a food hamper on your behalf, but it will still allow the Calgary Food Bank to continue validating household IDs to ensure the correct people in a household are receiving the food being requested. Find out more information about the new process.

Hamper Request Line Hours

Monday – Friday | 8:30 am – 7 pm
Hamper Distribution Hours
BY APPOINTMENT ONLY (Calgary Food Bank location)
Monday – Thursday

8:30 – 10:30 am
11 am – 1:30 pm
2 – 4:30 pm
5 – 7:30 pm

 Friday

8:30 – 10:30 am
11 am – 1:30 pm
2 – 3:30 pm

Find the hours for our Satellite locations.

Our Address

We are located in the SE in Highfield. Come see us at the Calgary Food Bank, 5000 11 Street SE.

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Getting Here

Bus Route 30 runs directly behind our building. The stop is at the corner of 46 Ave and 12A St SE. Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.

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remember your ID

When you come to pick-up your hamper, remember to bring your IDs. Acceptable identification includes: Driver’s License, Health Care Card, Passport, Birth Certificate, PR Card or Immigration Paperwork.

Third Party ID Validation

The privacy of client information has always been of the utmost importance to the Calgary Food Bank so a process for ID validation has always been in place for clients requiring an Emergency Food Hamper. This is done to ensure that the hamper is going to the families or individuals that requested the hamper and no-one is claiming a food hamper incorrectly.  

This new option will allow you to get your hamper picked up and delivered by any Third Party of your choosing (family member, friend, community volunteer, other delivery service, etc.) without having to provide them with your original IDs. This eliminates the need for you to give your IDs and authorizing note to the individual picking the hamper on your behalf, allowing for a more timely, safe, and convenient way to access your food hamper.

At this time, this option is only possible at the Calgary Food Bank (5000 11 Street SE) main location. Once the household member(s) identifications have been validated, your ID information will be deleted.

You must be eligible to receive a hamper, have access to a computer or smartphone, understand the English language so you can follow the necessary instructions, have valid ID that can be uploaded into the system and be able to pass on the QR Code to the Third Party who is picking the hamper on your behalf.

In order to organize for the hamper to be picked up by a Third Party, follow the instructions in the email provided on how to upload your IDs and agree to the Terms and Conditions. Once the IDs have been uploaded they will be verified by a staff member. Once the IDs have been verified the you will be sent a unique, single-use QR Code to their email address. That QR Code needs to be provided to the Third Party who is picking up the hamper. As long as the Third Party has the QR Code they don’t require a note or IDs to pick-up your hamper.

 

You Can Arrange to Pickup Food At These Locations

Satellite Locations

We have a limited number of satellite locations operating. Hamper distribution at these locations will not be following a drive-thru model of distribution but social distancing and other protocols have been implemented to ensure the safety of volunteers, staff, and clients. 

 

Calgary Food Bank

5000 – 11 Street SE
Monday - Friday 10:30 am – 7 pm

BY APPOINTMENT ONLY

Deer Park United Church

77 Deerpoint Road SE
Wednesday 6 – 7:30 pm

 

St Andrew's Presbyterian Church

703 Heritage Drive SW
Saturday 2 – 4 pm

Centre Street Church

4120 Centre St NE
Monday 6 – 7:30 pm
Tuesday 10 – 11:30 am
Wednesday 6 – 7:30 pm
Thursday 10 – 11:30 am

Eastside Victory Outreach (SE)

1840 38 St SE
Tuesday
11 am – 2 pm
Wednesday
11 am – 2 pm
Thursday
11 am – 2 pm

 

Lincoln Park

36 Lincoln Way SW
Wednesday
9:30 – 11 am

First Alliance Church

12345 40 Street SE
Tuesday
10 – 11:30 am
Friday
4:30 – 6 pm

Genesis Centre

10, 7555 Falconridge Boulevard NE
Wednesday
10 – 11:30 am

 

Don Hartman Sportsplex

5206 68 Street NE
Tuesday
9 – 11:30 am
Thursday
9 – 11:30 am

 

Calgary Food Bank (SE: Highfield)

5000 – 11 Street SE

TRANSPORTATION
Bus #30
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.

HOURS
Monday - Friday
10:30 am – 1:30 pm
2:30 – 7 pm
BY APPOINTMENT ONLY

Eastside Victory Outreach (SE: Forest Lawn)

Forest Lawn
1840 38 ST SE

DIRECTIONS
The main entrance is on west side of building facing 38 ST SE

TRANSPORTATION
Bus #1, #43, #87, #135, #155, #440, Max Purple
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.

HOURS

Tuesday, Wednesday, Thursday
11 am – 2 pm

Deer Park United Church (SE: Deer Ridge)

Deer Ridge
77 Deerpoint Road SE

DIRECTIONS
The main entrance is on East side of building off the parking lot.

TRANSPORTATION
Bus #29, #44
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.

HOURS
Thursday
6 – 7:30 pm

First Alliance Church (SE:Douglasdale / McKenzie Towne )

12345 40 Street SE
Close to Douglasdale and McKenzie Towne

DIRECTIONS
Drive-thru service on the East side of the building..

TRANSPORTATION
Bus #150 to 116 Ave SE OR #92, 17, 151 to 130 Ave
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.

HOURS
Tuesday
10 – 11:30 am

Friday
4:30 – 6 pm

Centre Street Church (NE: Highland Park)

Highland Park
West Campus - 4120 Centre St NE

DIRECTIONS
The main entrance is on North side of building facing 41 Ave NE.

TRANSPORTATION
Bus #3, #64, #109, #142, #300, #301
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.

HOURS
Monday, Wednesday
6 – 7:30 pm

Tuesday, Thursday
10 – 11:30 am

Genesis Centre (NE: Martindale)

10, 7555 Falconridge Boulevard NE

DIRECTIONS
The entrance is the at the SW corner of the building (same entrance for physiotherapy clinic and YMCA child care)..

TRANSPORTATION
Bus #23, #68, Max Orange (Max is from the Saddletowne train station)
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.

HOURS
Wednesday
10 – 11:30 am

Don Hartman Sportsplex (NE: Coral Springs)

Coral Springs
5206 – 68 Street NE

DIRECTIONS
The main entrance is on West side of building off the parking lot.

TRANSPORTATION
Bus #21, #55, #68, MAX Orange
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.

HOURS
Tuesday, Thursday
9 – 11:30 am

Lincoln Park (SW: Lincoln Park)

Lincoln Park
36 Lincoln Way SW

DIRECTIONS
Located in a townhouse, the entrance faces Lincoln Way SW.

TRANSPORTATION
Bus #9, #13, #66, Max Teal
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.

HOURS
Wednesday
9:30 – 11 am

St Andrew’s Presbyterian Church (SW: Haysboro)

Haysboro
703 Heritage Drive SW

DIRECTIONS
The main entrance is on East side of building down a ramp off the parking lot.

TRANSPORTATION
Bus #3, #20, #37, #56, #81, #99, #149, #502, Max Teal or 5 min walk West of Heritage LRT station
Please contact Calgary Transit to get more information, call 403-262-1000 or visit the website.

HOURS
Saturday
2 – 4 pm

What you need to know about the Emergency Food Hamper Program during COVID-19

Frequently Asked Questions

What do I do when the request line is busy?

Please be patient as our phones are very busy. If your call is disconnected, please keep trying. The phone lines are the busiest in the morning. You may have to call back or wait on the line. If you can, try phoning in the afternoon or evening.

The food bank only takes hamper request through the Hamper Request Phone Line. We cannot process hamper requests from social media or voicemails on administration lines. Please be patient, we’ll get to you as soon as we can!

What time is the phone line open?

The Hamper Request Line is open 8:30 am to 7 pm. Please be patient as our phones are very busy. The phone lines are the busiest in the morning. You may have to call back or wait on the line. If you can, try phoning in the afternoon or evening. If your call is disconnected, please keep trying.

Can I prebook a hamper?

Yes, you can call ahead and book a hamper up to 5 days before the day you want to pick-up your hamper.

What if my agency that I get a referral from is closed?

We understand these are unique circumstances and our Hamper Request Line volunteers will assist you

Can I still qualify if I have received a hamper before?

Yes, you can receive a hamper now even if you have received one before. We understand this crisis is a unique situation and our Hamper Request Line volunteers will work with you to determine ongoing eligibility.

What’s in a hamper?

The hamper includes the essentials for your household for approximately 7 days. We appreciate your understanding as we make sure we can help everyone with our inventory and scaled-down workforce of staff and volunteers at this unprecedented time. Please note we have a very limited capacity to accommodate  special requests for hampers. Pet food is still being provided, based on availability. Hygiene packs and cleaning supplies  requests  cannot be guaranteed.

Can I get a Celiac or Renal hamper?

Yes, we are still providing hampers with specialized content for our clients with specific dietary needs. Please let our volunteers know you have these dietary restrictions when you call.

Can I get a Baby Hamper?

Yes, we are still providing baby hampers. Please let our volunteers know that you need a baby hamper when you call.

How often can I get a hamper?

Eligibility criteria are being adjusted as the situation changes. As of May 6, 2020, we are allowing 10 days between hampers, and if clients need more than 7 hampers a year, this will continue to be assessed on a case by case basis.

What kind of ID do I need?

For hamper pick-up, two pieces of ID is required for adults and one piece is required for children. Accepted identification includes:

 Driver’s License
 Health Care Card
 Passport
 Birth Certificate
 PR Card
 Immigration paperwork

What time is distribution?

Hamper distribution is by appointment only Monday through Friday from 10:30 am – 1:30 pm and 2:30 – 7 pm at the Calgary Food Bank. Please check the Satellite Locations for their hours.

What happens if I miss my pick-up time?

• It is extremely important that you arrive only at your assigned pick-up time!
• If you arrive earlier than the assigned time you will be asked to move back in the queue.
• If you arrive later than the assigned time, you will be asked to reschedule for another time.
• If you arrive without an appointment, you may be asked to exit the line, call the hamper request line and return at your designated time slot. We understand this is not ideal but we are focusing on trying to meet the demand in an unprecedented scenario
.

Can someone else pick up my hamper?

Absolutely! A new feature has been added to the system that will allow you to validate your IDs virtually making it possible for any Third Party (family member, friends, volunteers, other delivery service etc) to pick-up the hamper for the household in a more timely, safe, and convenient manner. The Third Party must have the QR code from the client to pick-up the hamper. Find out more information about the new process.

Please note that this is only available at the Calgary Food Bank’s main location at 5000 11 Street SE.

What requirements are needed for Third Party pick-up?

You must:

  • be eligible to receive a hamper
  • have access to a computer or smartphone
  • understand the English language so you can follow the necessary instructions
  • still have valid ID that can be uploaded into the system
  • pass on the QR Code to any ‘Third Party’ who is picking the hamper on your behalf

What are the instructions for Third Party pick-up?

In order to organize for the hamper to be picked up by a Third Party, you need to follow these steps: 

  • The email you receive will provide information on how to upload IDs for everyone on the hamper and there will be ‘Terms and Conditions’ included. 
  • You must read the information, agree to the Terms and Conditions, and upload your IDs.
  • Once the IDs have been uploaded a Calgary Food Bank staff member will validate the IDs. 
  • Once the IDs are verified, you will be notified and a unique, single-use QR code will get sent to the your email address. 
  • This email will have the option to change the date and time of pick-up of the hamper.
  • You need to send this QR Code to the Third Party that is picking up the hamper on your behalf.  
  • This third party must present this QR Code upon hamper pick-up.
  •  Once the household member(s) identifications have been validated, their ID information will be deleted.

What if I don't have a car?

Bus Route 30 runs directly behind our building. The stop is at the corner of 46 Ave and 12A St SE. See the schedule. You may also request a pick-up closer to your home from one of our depot locations. Find a Satellite Location near you.

If I don’t have a car do I need my own bags?

We encourage you to bring a duffle bag or a case with wheels to carry your hamper home on transit.
CONTACT US
ADDRESS

5000 11 St SE
Calgary, AB T2H 2Y5

Main line: 403-253-2059
Fax: 403-259-4240
info@calgaryfoodbank.com

NEED FOOD?
CALL TO REQUEST A HAMPER
403-253-2055

Monday to Friday: 8:30 am – 7 pm

HAMPER PICK-UP
CALGARY FOOD BANK LOCATION

By Appointment Only
Monday to Friday
10:30 am – 1:30 pm | 2:30 – 7 pm
Get the hours for our satellite locations.

HOURS
ADMINISTRATION

Monday to Thursday: 8:30 am – 4:30 pm
Friday: 8:30 am – 4 pm

FOOD LINK

By appointment only
Monday to Friday: 8:30 – 11 am

LOADING DOCK, DOOR 3

Monday to Thursday: 8 am – 7:30 pm
Friday: 8 am – 3 pm

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